In spite of complaints regarding the faulty sleep/wake button in the iPhone 5 which Apple already agreed that ‘a small percentage’ of devices have this issue, the company has now launched a new iPhone 5 Sleep/Wake Button Replacement Program.
The company said that iPhone 5 devices manufactured “through March 2013 may be affected by this issue.” The program is now available in the U.S. and Canada and it will be available in other countries by May 2. Select customers who have a broken iPhone 5 sleep/wake button can send their devices to an Apple Repair Center and have it repaired for free of charge. To check if your iPhone 5 if eligible for a repair, you’ll have to enter your serial number on Apple’s iPhone 5 Button Replacement Program website.
If your iPhone 5 is eligible for a repair, then you can send your iPhone to the Apple Repair Center either through “carry-in” or “mail-in”.
- Bring your iPhone 5 to a participating provider – Apple Retail Store or Apple Authorized Service Provider.
- Your iPhone will be examined to verify eligibility, and then sent to the local Apple Repair Center.
- You will be notified when your iPhone is ready for pickup.
- Call Apple and request a postage paid box to send your iPhone in to the local Apple Repair Center.
- Your iPhone will be examined by the Repair Center to verify eligibility.
- After it has been serviced, your iPhone will be returned to you by mail.
If you send your iPhone via “Carry-in” method, you’ll also be provided with a loaner phone if you need one during the time that your device is being serviced but you will get an iPhone 5 16GB only model, if available.